Invest Ottawa and the Accelerator Centre Put Two Decades of Collective Scale-up Success to Work and Launch Accelerator Program in Canada’s Capital

September 20, 2018 – Waterloo, Ontario: Invest Ottawa, lead economic development agency for Canada’s Capital, together with the Waterloo Accelerator Centre (AC), strategic partner and award-winning accelerator founded by His Excellency The Right David Johnston in 2006, today announced the official launch of The IO Accelerator, a new Invest Ottawa Accelerator program that leverages best practices from both organizations to rapidly accelerate the development, scale-up and commercial success of high-growth technology firms.

Employing a model of pan-Ontario collaboration and co-creation, Invest Ottawa and the AC have established a rigorous, milestone-based acceleration program that combines key elements of:

  • The AC’s award-winning business acceleration methodology which was ranked the #4 University-Linked Accelerator Program in the world by UBI Global following the assessment of more than 1,300 incubators and accelerators worldwide
  • Invest Ottawa’s venture development, market insight and analysis services, including its novel client lead generation offering which helps firms identify high potential prospects, create a targeted customer acquisition strategy; and accelerate time to revenue; and
  • Invest Ottawa’s global expansion and trade services that help companies go global, and gain traction in target international markets in the Americas, Europe and Asia-Pacific. As assessed by KPMG in 2018, the global expansion activities undertaken by Invest Ottawa over the last five years have contributed $684 Million to the provincial GDP and helped to create 3,030 direct jobs and 2,054 additional jobs.

Since the launch of the competitive application process in May 2018, Invest Ottawa has received more than 100 applications for this new accelerator program. Leveraging a robust adjudication process, a panel of expert evaluators assessed each submission based on criteria including: the value proposition of the firm; technology and product readiness level; product validation to date; and commitment of the founding team.

Following the model and methodologies from the AC’s signature offering, The Accelerator Program, the IO Accelerator addresses all key areas of business, including: product development and design; sales and marketing; accounting and finance; human resources and culture; public relations and communications; and legal frameworks (including IP).  In addition to collaborating on the creation of this program, Invest Ottawa and the AC have worked together on implementation, enabling the integration of dynamic ideas from both teams and participating founders.

The creation of the IO Accelerator represents the first step in a broader pan-Ontario strategic partnership with the AC.  Building on Invest Ottawa’s five-year strategic plan, the organizations are now exploring opportunities to help high-growth technology firms capitalize on the $3 trillion global govtech market.

“It is a pleasure to collaborate with the AC and bring our complementary expertise to bear on the entrepreneurs and firms we serve through The IO Accelerator,” said Michael Tremblay, President and CEO of Invest Ottawa and Bayview Yards. “By combining our strengths and resources, we can help firms scale faster and more sustainably, and achieve greater economic outcomes for each region and our province.  Our cooperation will enable more technology firms to get to revenue faster; create more high-value jobs; and generate greater wealth.  We are far more competitive together in the global economy.”

“We are delighted with the strategic collaboration established with Invest Ottawa, and the outcomes we have achieved to date,” said Paul Salvini, President and CEO of the AC.  “Since 2006, the AC has worked with more than 400 startups and produced 59 graduates. These include Canadian-grown, global powerhouse firms such as Kik, Axonify, Magnet Forensics, SSIMWAVE, Sortable, Clearpath Robotics, Alert Labs, and Intellijoint. These firms have created 2,500 jobs and have a combined valuation of more than $3 billion.  We are honoured to combine our award-winning methodology with the venture development and global expansion services of Invest Ottawa and increase our collective impact on the provincial economy.”

“I am delighted to see such a diverse mix of technology startups benefitting from the new IO Accelerator,” said Susan Richards, Chair of the Boards of Invest Ottawa and Bayview Yards, and Co-Founder Numbercrunch and Givopoly.  “These founders are bringing disruptive technology innovations to market, and charting our economic future. I am thrilled to see eight women-led businesses among the initial firms selected. Inclusivity and diversity are proven multipliers to performance and economic growth.  As reinforced in our Gender Diversity and Inclusion Guideline, we are committed to making Ottawa the best city in the world to launch, grow and scale successful, globally-oriented and sustainable women-led firms.”

“The calibre of applications for our new accelerator program exceeded our expectations,” said Nick Quain, Vice-President of Venture Development at Invest Ottawa. “The combination of some of our brightest stars (previously incubated at Invest Ottawa), and a wave of new entrepreneurs has created an amazing first roster of companies.  We have 45 of the best scaling firms in the city.  And with targeted programming, top mentors and access to specialized entrepreneurship resources, we are really going to turn up the heat and show the world that Ottawa’s tech ecosystem is at the forefront of innovation”.

The Growcer is among the first companies selected for the IO Accelerator.  Lauded by Fast Company as one of the top 12 world changing ideas in food in 2018, the firm empowers communities to take control of their food systems by enabling local food production. By manufacturing modular plug-and-play hydroponic systems in retrofitted shipping containers, each unit can produce more than four tonnes of produce annually in temperatures as cold as -52°C.

“Our team has worked closely with Invest Ottawa for the last two years on business development, customer and investment acquisition,” said Alida Burke, Co-Founder and COO of The Growcer. “We are excited to build on the business results we have achieved to date in North America, and leverage The IO Accelerator program to develop and implement new global strategies in target markets such as China.  The opportunity to leverage the expertise of top mentors and Invest Ottawa teams, is invaluable for us as we scale and strive to establish the next $100 million company in Ottawa.

About Invest Ottawa

Invest Ottawa is the lead economic development agency for Canada’s Capital, facilitating economic growth and job creation in the City of Ottawa. Guided by a vision to help realize Ottawa’s full potential as a globally-recognized, innovative and future-ready city, and the best place to learn, work, live, and play, Invest Ottawa delivers venture development and global expansion programs and services that catalyze the growth and success of entrepreneurs and firms. These include: small business training; mentorship; acceleration for technology firms; foreign business and investment attraction; local business retention and expansion in targeted sectors; commercialization; and marketing Ottawa’s diversified economy and high quality of life.  Since 2012, Invest Ottawa has worked with thousands of startups, scale-ups and SMEs; helped firms to attract $322 million in capital; contributed to the creation of more than 6,350 jobs; and attracted $293 million in Foreign Direct Investment. For additional information, please visit:

About the Accelerator Centre

The Accelerator Centre, an award-winning startup accelerator headquartered at Waterloo’s David Johnston Research + Technology Park, is dedicated to building and scaling sustainable, globally competitive companies.Through a suite of evidence-based programs, service offerings, and unique one-to-one mentorship model, the WAC gives startups the highest probability of long-term success. For additional information, please visit:

For more information contact:
Tabatha Laverty
Accelerator Centre
Manager, Marketing and Communications

We’re Hiring: Accountant


The Accelerator Centre requires a qualified, energetic and organized person to fill an exciting position in a fast paced and dynamic entrepreneurial workspace. The ideal candidate must have a critical financial eye, be a master of multi-tasking, enjoys owning their role and loves Excel!

Reporting to the Director, Finance, the Accountant will be responsible for performing all daily accounting functions, payroll, HR & benefits administration, forecasting, budget and Board report preparation.  The duties described below are for Waterloo Accelerator Centre and Waterloo Accelerator Program Inc.


  • Perform all daily accounting functions, including, but not limited to, payables/receivables, invoicing, employee expenses, inter-company and bank reconciliations, as well as CRA remittances.
  • Manage the corporate credit card system.
  • Work closely with the Director, Finance to compile monthly, quarterly and annual financial reporting and variance analyses (for both internal & external sources).
  • Support the annual audit, including compilation of working papers, liaising with auditors, and preparation of financial statements and audit committee presentation.
  • Assist in the preparation of annual budget that is aligned to objectives in the Annual Plan.
  • Set-up all accounts as necessary for special projects and Government funded programs.
  • Prepare all monthly, quarterly and/or annual financial reporting.
  • Support the financial portion of applications for government grants.
  • Support government program audits.
  • Work with the Community Manager (AC metrics), Program Manager & Client Experience team (client metrics) to coordinate metric collection (monthly, annually, quarterly) and preparation of related Government reporting & requests.
  • Bi-weekly input of staff payroll ensuring any changes are compliant with legislation and internal policies
  • Administer the employee benefit program. Support & set-up new team members (employee files, TribeHR, Ceridian, Manulife, HR Downloads, etc).
  • Maintain finance and HR related process documentation.
  • Be the Chief Everything Officer (CEO), find opportunity in every task and support the entire Accelerator Centre/Waterloo Accelerator Program Inc. teams as necessary (“other duties as assigned”).


  • You have a post-secondary education in accounting and/or financial management, are a designated accounting professional (or working towards) and have 3+ years related workplace experience.
  • Previous payroll experience is considered an asset
  • You are proficient in Microsoft Office, QuickBooks Premier and are eager to learn new things. You have the capacity to work full-time.
  • Previous experience with Federal/Provincial/Municipal Government programming is a definite asset.
  • You take initiative and can manage multiple tasks and multiple directions. You demonstrate strong written and verbal communication skills.
  • You can function with ease in a team environment and are ready/willing/able to help in all areas of the business.


Please submit your resume and cover letter to before 5pm on September 19th. We thank all interested candidates for their applications, however, only those selected for an interview will be contacted.

The Accelerator Centre is committed to fostering a diverse community that is dedicated to supporting entrepreneurs from all backgrounds.

A full range of perspectives, lifestyles, and passions are key to creating the inclusive, entrepreneurial environment that is necessary to help our clients build and scale globally competitive companies. Diversity and inclusion at the Accelerator Centre means we are dedicated to the elimination of discrimination, in all its forms, at all levels of our organization and in our programming.

We welcome applications from qualified candidates of all backgrounds regardless of age, physical ability, gender, race, religion, and sexual orientation. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process. If you require assistance, please contact noting the job title in the subject line of the email.

Waterloo Region Startups Find Success Focusing on Seniors and Patient Centered Design

With 5.8M Canadians aged 65+, seniors now outnumber children in this country. It is estimated that by 2041, 25% of Canadians will be over the age of 65.

An aging population presents new challenges for an already struggling healthcare and social service system. Healthcare providers must work even harder and smarter to deliver care and additional resources to a swelling population of seniors without increasing their staff or budgets.

Waterloo Region’s startups are working hard to solve this dilemma, in partnership with healthcare providers, seniors, and their families. Inspired by personal experience with the challenges surrounding senior care, these entrepreneurs are tackling everything from dressing, to medication delivery, to dementia care  – offering innovative solutions that improve care and the quality of life for seniors.

Innovation that improves care and quality of life

“Seniors don’t see themselves as tech users,” says Mary Pat Hinton, founder of Emmetros, a startup focused on streamlining care for people living with dementia. “But then, you ask them if they use the internet, and they say that they do. Then you ask them if they have a smartphone or tablet, and they’ll respond that they do. Then when you ask them if they have apps on their tablets, they’ll say that they do.  By the end of the conversation, we will both be laughing about how they’re just as “techie” as I am!”

Driven by her own personal experience with her grandmother’s dementia, Hinton is fueled by a unquenchable passion to make things better for others afflicted by memory loss. She and her team have built a mobile app, MemorySparx One, that allows people with dementia to organize their days with the support of family members and their care teams. The solution, which will be provided through healthcare partners such as home care service providers and residential retirement homes, will allow people to live more independently.

Sharing Hinton’s passion to help people with dementia, Rachel Thompson a University of Waterloo grad, is bringing the gift of reading back to people living with dementia. After watching her book-loving grandmother lose her ability to read, Rachel set out to solve the problem, founding Marlena Books, a company dedicated to creating simple and accessible reading material tailored for individuals experiencing memory loss. With a mobile-based version of her books now in development, Thompson is gaining traction within long-term care facilities, healthcare enterprises and public libraries.  She also has the pleasure of seeing her tools at work, while watching her grandfather read to his wife. “It’s a true love story,” she says. “He visits and reads to her every day.”

Kristine Goulet, co-founder of Monarch Clothing was both heartbroken and frustrated. Her proud mother, who lived in long-term care, was often dressed in a way that left her looking undignified. The dressing process was painful for her and even once dressed she would continue to seem uncomfortable. Determined to make this daily ritual easier on everyone and bring dignity and fashion back to seniors like her mother, Goulet, a chiropractor, set out to create a new and vastly improved adaptive clothing line. “I knew there had to be a better way. I was determined that no one else should have to experience these same dressing challenges that my mother had”, says Goulet.

Goulet was soon joined in her mission by Pat Quinn, a close friend and experienced business professional who, herself, has an aging mother living with dementia. Together, the two have created Monarch’s unique system of dressing that is much easier to put on and is a time saver for caregivers. Fabrics are chosen specifically to make dressing comfortable and pain-free for wearers while providing the added bonus of being bright, cheerful and fashionable. Monarch recently partnered with long-term care provider Revera’s, Innovation in Aging team, to pilot their adaptive clothing line with some of their residents by organizing a truly memorable fashion event at a Revera home.

Spencer Waugh, CEO and founder of AceAge, is tackling the challenging issue of medication delivery. Sharing a similar story to his fellow entrepreneurs, he watched first hand as his grandfather struggled to stay organized with daily medications. Blister packs and other vehicles used by pharmacies are simply insufficient especially for seniors struggling with cognitive impairment.

AceAge has created Karie, a personal health companion to organize, schedule and dispense life-saving medications, ensuring seniors take the right medication at the right time. The company has partnered with pharmaceutical provider Centric Health as its fulfillment partner in an i2p2 study led by the Centre for Aging + Brain Health Innovation (CABHI). The program will help accelerate the testing and evaluation of products and services designed for aging populations.

“Centric Health was not only a natural choice as they are our strategic partner, but they are a great addition to the team in a clinical research setting, where we will be validating our product,” says Waugh. “We are thrilled to be working with one of the top Canadian pharmacies for safe, secure and high-quality medication dispensing.”

Innovation focused on our aging population takes many forms, but the startups and founders involved share a common inspiration – to engage in patient and caregiver centred design to improve quality of life. They also firmly believe that innovation does not necessarily have to come in the form of a low-tech solution in order to be adopted by seniors. Family members, often middle-aged children, are the ones who will make the purchasing and care decisions, for their parents, and these tech-savvy individuals welcome tech-based solutions. They are also tomorrow’s senior population.  Rachel Thompson explains, “We’re creating solutions that suit the current needs of today’s seniors, but we’re also designing with an eye for future needs.”

The biggest barrier: adoption and scale

Like most startups, companies focused on building solutions for an aging population face challenges of adoption and scale. The health system in Canada is notoriously slow to innovate, which can drive Canadian innovators south of the border into the US in order to gain early market traction. An overcapacity, cash strapped healthcare system has to somehow carve out time and money for innovation. With patient needs rightfully pulling to the forefront, much needed innovation can get left behind. The paradox lies in the fact that investment into innovation can fuel new products, processes, and technologies, that allow our healthcare system to do more with less. More compliance with prescriptions means less visits to the hospital. Better quality of life while living at home rather than in long-term care means shorter wait times for a long-term care bed. Easier dressing and a lower occurrence of pressure sores means personal support workers have more time in their day to assist more patients with quality care.

Supported by the Accelerator Center and its partners including Velocity, Communitech, the Waterloo Wellington Local Health Integration Network, the University of Waterloo and local clinicians, startups such as Emmetros, Monarch Clothing, Marlena Books and Ace Age are creating better supports for seniors and gaining important market traction.

“At the heart of our support system for startups is collaboration,” says Paul Salvini, CEO of the Accelerator Centre.  “Our innovation ecosystem needs clinicians willing to give their time to advise startups and provide access to the problems at hand. We need investors willing to play the long game and provide the capital required for inventory and product development. And we need more champions within service providers and government that actively look for opportunities to connect entrepreneurs, innovative ideas and patient care.  If we are successful, not only will we support entrepreneurs to keep their innovations here in Canada. We’ll create a better quality of life for our grandparents, parents, and a better health system for future generations.


Clean Technology Hub, evolvGREEN, Comes to Life with Its First Collaboration: A Three Story Living Wall

At the heart of the David Johnston R+T Park lies Canada’s greenest office building, evolv1. The building, developed by the Cora Group, is North America’s first economically replicable LEED Platinum, net-positive energy workplace and the first building in Canada to receive a Zero Carbon Building – Design Certification from the Canadian Green Building Council.

With a goal of demonstrating that the building’s ultra-sustainable systems are financially viable to developers and tenants, this scalable model gives back to both the environment and the economy.

The bold plan is setting a new standard for sustainable development and will soon be home to a mix of big business, tech powerhouses, startup ventures, and academia.

Welcome to evolvGREEN.

Within the state-of-the-art office building, you’ll find evolvGREEN, an innovative collaborative partnership between Sustainable Waterloo Region, the University of Waterloo, Laurier, the Accelerator Centre, the City of Waterloo, and the Region of Waterloo. Together, they are working to make the vision of a community hub, focused on innovation, sustainability and the clean economy a reality.

One of the primary goals of the partnership is to bring academic research, industry partners, and entrepreneurs together to drive the development and growth of a local clean economy and to create opportunity for community members to collaborate in new and exciting ways – all focused around a culture of sustainability and a collective commitment to the environment.

This week, as construction on evolv1 reaches a pivotal point, the first collaboration from the evolvGREEN project has come to life.

Building Developer and Startup partner to make a statement

When Adrian Conrad envisioned the evolv1 building, he imagined a warm and welcoming office space where large corporations, not-for-profits, and startups could come together and form a community centered around one thing – sustainability.

Inside the entrance of the building is an inspiring atrium that welcomes tenants and visitors. It sets the stage for the culture of sustainability and collaboration found within. As the design of the space was being done, Adrian knew he needed a statement piece that reflects the bold vision of evolv1; he needed a living wall.

That’s where Livescape comes in.

One of the first startups to join the Accelerator Centre’s cleantech program, which is funded through the Ontario Trillium Fund, Livescape designs and builds the most creative, state of the art living walls in the industry.

Through the AC, Livescape was able to connect with the Cora Group, learn about the vision for the space, and design a structure fitting of the innovative space. After a competitive bidding process, Livescape secured the deal with Cora Group and began working on the impressive, three story structure.

“Being a part of the AC’s cleantech program is being a part of a community that can introduce us to other forward-thinking businesses like the Cora Group. 

A 40 ft high living wall in the atrium of the most progressive building in Canada needed a design that reflects its statement for sustainability. Our circular pattern design symbolizes the community, commitment, and integrity that is evolv1. It’s not just a building, it’s a space for collaboration. We’re so happy this wall will be one of the features facilitating that vision.” 

– Ashley DeMarte, CEO, Livescape

The completion of the wall marks a milestone for the construction of evolv1 and demonstrates the value of collaborative projects like evolvGREEN in bringing people together under a common vision.

What’s Next

The evolvGREEN collaborative space and cleantech incubator are scheduled to open within evolv1 in the fall of 2018 and the partners envision even more collaborations to take place. A public grand opening event is in the works. It is sure to be a great beginning to many years of innovation and will mark the start of a new way of thinking about office buildings, about innovation, and about driving economic growth.

We are inspired by the early success of the evolvGREEN partnership and are looking forward to moving into this incredible new space. The potential for cleantech startups to succeed in this region represents an incredible opportunity for Waterloo to lead in the development of a Canada-wide clean economy, and we are excited to be supporting those startups through The Accelerator Program™.
– Dr. Paul Salvini, CEO, Accelerator Centre


“We are so thankful for the partnerships that have brought this community vision to life and especially to those we have worked most closely within its development and will continue to work within the building, fulfilling this now common, shared vision. And we have to say, the future looks bright.”
– Tova Davidson, Executive Director, Sustainable Waterloo Region


Startup Open House​ is opening startups to Canadians nationwide

MONTREAL, July 31st, 2018 – The organizers of ​Startup Open House are proud to announce the return of the biggest tech community event in Canada, for a 6th edition, in September. Participants will have the opportunity to visit the offices of hundreds of startups, meet some of the most inspiring CEOs and founders in the technology hubs across the country, and discover the culture of startups redefining Canadian entrepreneurship and shaping the future of business.

This year, the event will take place in 7 Canadian cities: Waterloo Region on September 15th, Montreal, Ottawa, Calgary and Quebec on September 20th, and Toronto and Vancouver on September 27th. Big players in the technology ecosystem including ​Busbud (Montreal), Careteam (Vancouver), and ​Shopify (​National: Ottawa, Waterloo, Toronto and Montreal​) have already confirmed their participation. Startup community leaders across Canada, including Shopify (​National: Waterloo, Ottawa, Toronto and Montreal​), Startup Calgary and Calgary Innovation Technologies (Calgary), the Accelerator Centre (Waterloo), Montreal NewTech (Montreal), Invest Ottawa, L-Sparks, Startup Ottawa, Collab Space (Ottawa) are rallying to help organize the pan-Canadian edition of ​Startup Open House​.

Promoting connectivity in your local startup ecosystem

With a growing number of success stories and increased awareness for the startup sector, both nationally and internationally, the mission of Startup Open House of getting companies and people connected has become more essential than ever. The event opens the startup community to attendees from a broad range of backgrounds to inspire future risk-takers and create a local community of support for innovative companies.

“Startup Open House is one of the most important annual startup events in Canada, exposing companies nationwide to thousands of new people each year,” says Satish Kanwar, Vice President of Product at Shopify and an ambassador of Startup Open House in Toronto. “The broad awareness and in-person engagement that the event facilitates is critical to help homegrown companies find talent, partners, and customers all around them. By opening doors

for anyone to learn about startups in Canada, this event is also simply a celebration of the diversity and richness of our ecosystem.”

Reserve your free spot for the event !

Registration is now opened ​for startups and visitors alike on our new website

It is a mandatory step for startups to be featured on the map and to get their dedicated public page, and for visitors to access the hundreds of startups opening their doors and to create their itinerary for the D-Day.

About Startup Open House

Startup Open House is a nationwide open house event where hundreds of startups offer free, special tours and rare behind-the-scenes experiences to the public for one night. Founded in 2013 and instigated by Montreal community leaders, Startup Open House is growing bigger every year, with 500 participating startups and 10K across 5 Canadian cities in 2017. This community event is a chance for members of the public, job seekers, and students to discover some innovative companies in their community in a friendly and inspiring atmosphere. For startups, it is an opportunity to increase their exposure among the general public and to make meaningful connections.

Are you a clean technology expert? We’re looking to add specialist mentors to our team!

Specialist Mentor – Clean Technologies

The Accelerator Centre requires a qualified, energetic and experienced clean technology expert to fill an exciting position in a fast paced and dynamic entrepreneurial workspace.

The Accelerator Centre is an award-winning startup accelerator dedicated to building and scaling sustainable, globally competitive companies and giving startups the highest probability of long-term success.

In 2018, we were ranked the #4 Accelerator Program in the world due, in part, to our reputation for meaningful, one-to-one mentorship and helping entrepreneurs go from the idea stage to high-growth enterprises.

Our mentors are central to our program and are a critical part of our clients’ success. With specializations in finance, design strategy, sales and marketing, human resources and employee culture, public relations and communications, and technology, our mentors act as an experienced and dedicated management team – walking our clients through our program and helping them navigate challenges along the way.

We are looking to add 2 Specialist Mentors to our clean tech program. This role is part-time, contract based, to a maximum of 20 hours per month.

The ideal candidate must be personable, have experience coaching/mentoring, and be motivated to help startups succeed.

Key Job Functions

  • Mentoring/Coaching experience
  • Sales experience (selling CT product whether it be hardware or software)
  • Experience selling/marketing B2B/B2G
  • Previous experience dealing with CT startup or reverse corporate experience
  • Successfully coordinated pilot project(s)
  • Demonstrated experience in one or more of the following areas:
    • Agri-tech
    • Green Manufacturing and Materials
    • Energy (Solar, Wind, Water, Biofuel)
    • Energy Management
    • Green Transportation
    • Waste Management
    • Smart Cities
  • Experience utilizing Impact measurement framework to help companies achieve sustainability goals

How to apply
Please submit your resume and cover letter to We thank all interested candidates for their applications, however, only those selected for an interview will be contacted.

Commitment to Diversity and Inclusion
The Accelerator Centre is committed to fostering a diverse community that is dedicated to supporting entrepreneurs from all backgrounds.

A full range of perspectives, lifestyles, and passions are key to creating the inclusive, entrepreneurial environment that is necessary to help our clients build and scale globally competitive companies. Diversity and inclusion at the Accelerator Centre means we are dedicated to the elimination of discrimination, in all its forms, at all levels of our organization and in our programming.

We welcome applications from qualified candidates of all backgrounds regardless of age, physical ability, gender, race, religion, and sexual orientation. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process.

If you require assistance, please contact us noting the job title in the subject line of the email.

We’re Hiring! Guest Service Coordinator

The Accelerator Centre requires a dynamic and energetic person who loves to help people to fill an exciting position in a fast-paced entrepreneurial work space. The ideal candidate must have excellent communication skills, be a master of multi-tasking and take on projects and initiatives without much guidance.

Reporting to the Manager, Operations and Administration, the Guest Services Coordinator is the “executive of first impressions” and the face of the AC to all clients, stakeholders and visitors. This position will play a critical role in ensuring that front reception, and our facilities (meeting rooms, common areas and client spaces) are maintained with a world-class approach and attitude.  Other responsibilities include supporting events & one-many programming.


Guest Services:

  • Manage first impressions – provide reception support, greet guests, direct visitors and respond to client company needs and inquires.
  • Assist clients, staff, and visitors with meeting room requests including, but not limited to; setting up calendar bookings, room availability, correcting booking conflicts, room transfers, A/V set up, food order delivery and set up.
  • Maintain visitor management software and host list.
  • Triage requests and provide direction or assistance for basic enquiries.
  • Assist with internal/social committee activities, supporting community organizations and charitable opportunities.
  • Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team.


  • Process mail, courier and packages for all resident companies and tenants. Notify external parties of their shipments.
  • Route phone calls to corresponding parties including staff and clients.
  • Maintain meeting rooms and common areas and manage all aspects of the networking area.
  • Monitor and stock community supplies in the kitchen, meeting rooms and copier room.
  • Manage vendor relationships with suppliers for janitorial, office supplies, security, IT and service providers to provide continual support for clients.
  • Assist with events – communications, RSVP lists, food & beverage and technical needs as required.
  • Order supplies for staff – office supplies, food & drinks, IT, ect.
  • Troubleshoot photocopier, A/V, and IT issues for staff and clients.


  • Assist with the administration of internal process and procedures.
  • Assist with the management of client and stakeholder contact information.
  • Manage and reconcile petty cash and complete bi-weekly cheque deposits.
  • Assist with the organization of the electronic filing system.


  • Post-secondary education or related experience in administration, reception, operations, or related disciplines
  • Conducts business with a professional, upbeat attitude, leading by example with a positive team attitude in all aspects
  • Strong commitment to providing exceptional customer experiences for clients, visitors and industry partners
  • Clear verbal and written communication skills
  • Assertive, confident and thrives under pressure
  • Excellent organizational, trouble-shooting, and interpersonal skills

Download the full job description. 


Please submit your resume and cover letter to by July 6, 2018 at 5pm. We thank all interested candidates for their applications, however, only those selected for an interview will be contacted.

The Accelerator Centre is committed to fostering a diverse community that is dedicated to supporting entrepreneurs from all backgrounds.

A full range of perspectives, lifestyles, and passions are key to creating the inclusive, entrepreneurial environment that is necessary to help our clients build and scale globally competitive companies. Diversity and inclusion at the Accelerator Centre means we are dedicated to the elimination of discrimination, in all its forms, at all levels of our organization and in our programming.

We welcome applications from qualified candidates of all backgrounds regardless of age, physical ability, gender, race, religion, and sexual orientation. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process. If you require assistance, please contact noting the job title in the subject line of the email.

Accelerator Centre Announces AC JumpStart Program Cohort 8

Waterloo, Ontario – The Accelerator Centre is pleased to announce Cohort 8 of the AC JumpStart program. These 24 companies will receive a critical injection of $30,000 in seed funding and $10,000 of professional mentorship under the Accelerator Centre’s world-class mentorship model.

With the inclusion of these 24 companies, the program has now supported 192 early stage start-ups through an $8M investment from the Federal Economic Development Agency for Southern Ontario (FedDev Ontario) and has resulted in 100 new products being brought to market, 562 full-time jobs, and over $1.6M in revenue.

“The Government of Canada is proud to support programs, such as AC JumpStart, that serve as an invaluable resource for our innovative, start-up companies. It is this kind of support that helps small- and medium-sized businesses scale up and bring great ideas to market faster, and that leads to the creation of good-paying local jobs. Congratulations to all of the successful companies under this new cohort! ”

The Honourable Bardish Chagger, Minister of Small Business and Tourism and Member of Parliament for Waterloo

The AC JumpStart Cohort 8 recipients are:

Ark Paradigm
Baysil Inc.
Brink Bionics Inc.
Consolidated Learning Inc.
Curio Inc.
Glove Systems Inc.
Guard-Ex Corp.
IVD Workforce Corp
Livescape Inc
Maple Precision
Mirage VR Inc.
Mirsee Robotics Inc.
Mmsense Technologies Inc
Novalte Inc.
Phyxter Corp.
Polygone Technologies Inc.
Quote Kong Ltd.
SannTek Labs Inc.
Shiftride Inc.
Technology Trace Inc.
Terrene. co
Visionary Semiconductor
Xenium Information Technology Corporation

AC JumpStart is delivered by the Accelerator Centre in partnership with Conestoga College, Laurier and the University of Waterloo.

Visit our website for a list of past AC JumpStart grant recipients

About AC JumpStart

AC JumpStart is funded by FedDev Ontario and delivered in partnership with Conestoga College, Wilfrid Laurier University and the University of Waterloo.

The AC JumpStart program began in January 2015, with three cohorts of companies participating in the program in 2015, and two cohorts annually in subsequent years. Each cohort receives funding and mentorship over a 12-month period. Over the four year term, the program will support 180 companies. 

About the Accelerator Centre

Our world-renowned, four phase accelerator program was developed based on our proven methods and best practices from accelerators and incubators around the world. The program, combined with our proven mentorship model, gives you the resources and guidance you need to grow all areas of your business, get your product to market faster, increase sales, and scale.

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About FedDev Ontario

FedDev Ontario delivers programs and services to help create, retain and grow businesses, cultivate partnerships and build strong communities. The Agency’s programming is designed to support a strong southern Ontario economy and position the region to compete globally.

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For more information contact:
Tabatha Laverty

Accelerator Centre Announces Clean Tech Scholarship Award Recipients

June 5, 2018

In celebration of World Environment Day, the Accelerator Centre (AC) is pleased to announce the recipients of the Clean Tech Scholarship Award.

This award, provided in partnership with Sustainable Waterloo Region and the Ontario Trillium Fund, allows local entrepreneurs that are innovating in the sustainable technologies, smart buildings, and renewable energy industries to join the Accelerator Centre’s world-renowned programming and rapidly accelerate their growth.

The program is part of the evolvGREEN initiative, a collaborative project between the Accelerator Centre, Sustainable Waterloo Region, the City of Waterloo, the Region of Waterloo, University of Waterloo, Laurier, and the Accelerator Centre. The project, which will be located in the Cora group’s evolv1 building, Canada’s first net positive, zero carbon office building, provides a space to bring together entrepreneurs, industry leaders, academia and corporate partners to build a community of people that are passionate about the environment, a clean economy and the well-being of themselves and those around them.

“evolvGREEN will house a community of local startups, government officials, academic institutions, and industry partners that are committed to supporting a sustainable economy and workplace wellness – the perfect home for entrepreneurs looking to make waves in the clean tech space. We are pleased to be able to offer program scholarships to these exceptional companies to help them build and grow their companies in this exciting new facility.”  – Dr. Paul Salvini, CEO, Accelerator Centre

“Sustainable Waterloo Region is thrilled to be partnered with the AC on the clean tech accelerator program and we are excited to be working together to foster an increase in clean technology in a one of a kind sustainable building, the Cora Group’s evolv1. This project is a big step to proving what is possible in sustainable businesses, building and creating a clean economy.” – Tova Davidson, Executive Director, Sustainable Waterloo Region

Award Recipients

For more information contact:
Tabatha Laverty
Community Manager



New app helping empower people with cognitive special needs

Originally Published by CityNews


POSTED MAR 28, 2018 6:25 PM EDT

A new app that promotes inclusion and accessibility for people with cognitive special needs.

Inspired by her brother Troy who lives with autism and is non-verbal, Nadia Hamilton created MagnusCards, a free app that’s available in Canada and abroad.

The idea is that by focusing on the screen and reading or hearing the prompts, the user is distracted from the noise, people and lights, and can follow a step-by-step guide to complete particular tasks.

“I’m not always going to be there,” Hamilton said. “My parents aren’t always going to be there and this app is about building a bridge from the couch to the community.”

MagnusCards have partnered with a number organizations including Pearson Airport.

“It’s another step in our journey to be more accessible for creating a universal travel experience for all of our passengers,” Maria Ganogiannis from Greater Toronto Airports Authority told CityNews.

You can find more information on the app and how to download it at