We’re Hiring: Coordinator, Programs and Client Experience

JOB DESCRIPTION – Coordinator, Programs and Client Experience

Salary Band: $45,000 – $56,000

The Accelerator Centre seeks a qualified, energetic and flexible Jack or Jill of all trades to fill an exciting position in our fast-paced and dynamic entrepreneurial workspace. The ideal candidate is organized, an excellent communicator, a master of multi-tasking and is ready to take on projects and initiatives with minimal guidance. The Client Experience team plays a hands-on role working with AC clients as they grow their businesses and take their place alongside our exciting graduates.

Reporting to the Manager, Programs and Client Experience, the Coordinator, Programs and Client Experience is responsible for day to day program management supporting the growth of high-potential start-up companies (“clients”) at one of our three locations within Kitchener-Waterloo. This position will play a critical role in building strong relationships with and advocating for our clients’ success. We do this by ensuring that client, visitor and partner satisfaction are a top priority at all times and ensuring that each facility (workspaces, meeting rooms and common areas) are well-maintained. As the first point of contact for clients, this position will be involved in setting client culture, administering our programs and making pivotal suggestions for programming improvements and event coordination to engage the ecosystem in a meaningful and impactful way.

KEY RESPONSIBILITIES

Programs

  • Support AC clients from intake to completion of our structured programming. This includes coordinating client engagement with mentors, running programming events, and conducting regular check-ins to ensure that client needs are being met.
  • Manage a sales funnel of inbound and outbound leads. Interview and convert high potential clients through business development techniques, including prospecting and community outreach.
  • Build strong working relationships with and advocate for clients and encouraging their success. To do this, we utilize internal client tracking processes to update and monitor client activity and engagement.
  • Grow our client portfolio by helping to recruit clients, screen applications, conduct interviews and ultimately, secure new clients (including the contracting process). These efforts include attending events, working with community partners and using software such as ActiveCampaign, Blitzen, HelloSign and decision.io.
  • Offer programming and event recommendations to leadership based on observations and client conversations.

Client Experience

  • Manage first impressions – provide reception support, greet guests, direct visitors and respond to client company needs and inquiries.
  • Take pride in our clients’ workspaces by creating and maintaining an engaging work environment and work with our operations team to create and maintain vendor relationships with suppliers for janitorial, office supply, security, IT and service providers to provide continual support for client in both spaces.
  • Facilitate client movements, which includes communication to appropriate AC team members, preparation of workspaces, suite signage and access/security passes.
  • Overall administration, coordination and execution of client programs, including: assisting with client metric collection and government reporting.
  • Execute programming events, according to program or sponsor requirements, including but not limited to: creating appropriate communications, administering RSVP lists, as well as food & beverage and technical needs.
  • Provide facility tours to prospective clients, guests and industry partners.
  • Assist in securing partnerships when opportunities present themselves.
  • Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team.

DESIRED SKILLS & EXPERIENCE

 Post-secondary education in business management, operations, event management, related discipline, or equivalent business experience

  • Minimum 3 years’ experience providing exceptional customer experiences for clients/visitors/industry partners and administering programs by implementing process-driven initiatives
  • Clear verbal and written communication skills
  • Conducts business in a professional manner at all times, leading by example with a positive team attitude in all aspects
  • Excellent organizational, trouble-shooting and interpersonal skills
  • A self-starter that can work under minimal supervision and can juggle multiple projects and priorities
  • Strong attention to detail
  • Regular access to a vehicle and valid ‘G’ class drivers’ license
  • Prior sales experience is an asset

HOW TO APPLY

Please submit your resume and cover letter to careers@acceleratorcentre.com before July 1st at 5pm. We thank all interested candidates for their applications, however, only those selected for an interview will be contacted.

COMMITMENT TO DIVERSITY AND INCLUSION
The Accelerator Centre is committed to fostering a diverse community that is dedicated to supporting entrepreneurs from all backgrounds.

A full range of perspectives, lifestyles, and passions are key to creating the inclusive, entrepreneurial environment that is necessary to help our clients build and scale globally competitive companies. Diversity and inclusion at the Accelerator Centre means we are dedicated to the elimination of discrimination, in all its forms, at all levels of our organization and in our programming.

We welcome applications from qualified candidates of all backgrounds regardless of age, physical ability, gender, race, religion, and sexual orientation. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process. If you require assistance, please contact careers@acceleratorcentre.com noting the job title in the subject line of the email.

Accelerator Centre Announces AC JumpStart Program Cohort 10

Waterloo, Ontario – The Accelerator Centre is pleased to announce Cohort 10 of the AC JumpStart program. These 27 companies will receive a critical injection of $30,000 in seed funding and $10,000 of professional mentorship under the Accelerator Centre’s world-class mentorship model.

The AC JumpStart Cohort 10 recipients are:

Active8 Box Inc
Ahead Simulations Inc
Betterworth Inc
Capitol Diagnostic Infromatics Inc
Closed Caption Creator
Cohesys Inc
Doctalk Inc
Enabling Adaptations Inc
Hilo World Corp
HiRide Share Ltd
Lean Payments Inc
Material Future Lab
Revvy
SheLeads Gaming Inc
Simulatepro Inc
Solvergen Inc
Stabilo Medical Inc
Stacktronic Inc
Stan AI Corp
Suswork Inc
Toefx Inc
Trustiin Inc
Universal Quantum Devices Inc
Verda Innovations Inc
Volta Technique
VPM Research Inc
Waterpuris Inc

Visit our website for a list of past AC JumpStart grant recipients

About AC JumpStart

AC JumpStart is funded by FedDev Ontario and delivered in partnership with Conestoga College, Laurier, the University of Guelph and the University of Waterloo.

The AC JumpStart program began in January 2015, with three cohorts of companies participating in the program in 2015, and two cohorts annually in subsequent years. Each cohort receives funding and mentorship over a 12-month period.

About the Accelerator Centre

Our world-renowned, four phase accelerator program was developed based on our proven methods and best practices from accelerators and incubators around the world. The program, combined with our proven mentorship model, gives you the resources and guidance you need to grow all areas of your business, get your product to market faster, increase sales, and scale.

For more information visit www.acceleratorcentre.com.

About FedDev Ontario

FedDev Ontario delivers programs and services to help create, retain and grow businesses, cultivate partnerships and build strong communities. The Agency’s programming is designed to support a strong southern Ontario economy and position the region to compete globally.

For more information visit www.FedDevOntario.gc.ca.

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For more information contact:
Tabatha Laverty
tlaverty@acceleratorcentre.com

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