We’re Hiring! Manager, Programs and Client Experience

The Accelerator Centre is looking for an experienced professional with experience managing people and executing complex programs to join our team as a Program and Client Experience Manager. This role puts you at the forefront of the tech ecosystem, executing programming and working directly with our portfolio of high potential startup companies.

Reporting to the Director, Client Programs and Initiatives, the Manager, Programs and Client Experience plays a critical role in delivering our award-winning programming. The ideal candidate is someone who has experience managing teams, programs, is organized and detailed oriented, and dedicated to ensuring an excellent client experience.


  • Responsible for the day-to-day management of our client experience team and client contract process. Management of client experience team includes setting accountabilities for deliverables and providing, guidance and mentorship.
  • Management of the delivery and progress tracking of all AC programming working with our client experience coordinators (CECs), mentors, clients, graduates and academic partners.
    • Working with mentors and managing CECs to ensure program results and targets are met, including but not limited to: intake, coordination around onboarding, structure (meetings/milestones/updates from CECs), budget, and ensuring client reporting is complete. In addition: ensuring that resources (maker spaces, for example) for program delivery are maintained/available for client use.
  • Conduct client intake interviews with our staff and review panel with a focus on fostering diversity and inclusivity in our client base.
  • Manage client engagement across our in-house programs, including assisting in setting client program milestones, having a fulsome view of client progress and communicating required action items with the CEC team and mentor group.
  • Provide feedback and program suggestions to the Director, Client Programs and Initiatives.
  • Ensuring timely collection, aggregation and analysis of client and program metrics via Hockeystick in order to monitor key portfolio outcomes.
  • Completing required government and internal reporting of client and program performance metrics.
  • Overall responsibility for ensuring that communication regarding client and program status is consistent across our team and stakeholder groups including working with the Manager of Operations and Administration and Manager, Marketing and Communications to develop a program/operations communication strategy and contributing to our Board reporting package.
  • Representing the AC alongside other staff members at tech events across the region and abroad:
    • Network with existing and potential start-up clients/partners and be able to articulate and promote the AC’s suite of offerings.
    • Provide pitch judging and event support to an array of partners.
    • Understand the role of sales and the importance of building a quality client pipeline.
    • Be comfortable presenting client programs to tour groups and stakeholders.
  • Assist CECs with day to day facility and IT operations and the Manager, Operations and Administration including:
    • Assisting with the movement of clients with AC facilities ensuring there is adequate furniture, storage, security access cards, parking permits, etc.
    • Address emergency IT issues
    • Assist CEC with after hour emergency alarm calls
  • Share responsibilities with the Manager, Operations and Administration on current and future client space planning for all AC facilities
  • Be the Chief Everything Officer (CEO), find opportunity in every task and support the company and team.


  • A university degree in business, technology a related discipline or equivalent experience executing complex programs
  • Demonstrated experience in client-facing roles, managing a team and implementing programming
  • Detail and process oriented
  • Comfortable managing multiple projects and competing priorities
  • Strong leadership and decision-making skills
  • Demonstrated clear and concise written and verbal communication skills
  • “G” drivers license and regular access to a vehicle
  • Experience in sales, sales pipeline management, and CRM systems are assets


Please submit your resume and cover letter to careers@acceleratorcentre.com by January 4, 2019 at 5pm. We thank all interested candidates for their applications, however, only those selected for an interview will be contacted.

The Accelerator Centre is committed to fostering a diverse community that is dedicated to supporting entrepreneurs from all backgrounds.

A full range of perspectives, lifestyles, and passions are key to creating the inclusive, entrepreneurial environment that is necessary to help our clients build and scale globally competitive companies. Diversity and inclusion at the Accelerator Centre means we are dedicated to the elimination of discrimination, in all its forms, at all levels of our organization and in our programming.

We welcome applications from qualified candidates of all backgrounds regardless of age, physical ability, gender, race, religion, and sexual orientation. We will provide any requested accommodation to candidates with disabilities throughout the recruitment process. If you require assistance, please contact careers@acceleratorcentre.com noting the job title in the subject line of the email.

Terrene: Making AI and Machine Learning Available to Business Analysts and Data Scientists in the Manufacturing Industry

Terrene is a platform technology which aims to democratize the power of AI and machine learning by allowing nearly anyone to rapidly train and deploy deep learning data neural networks.

What does that mean exactly?

Well, machine learning and AI are powerful mechanisms which can harvest a ton of data and automate it in ways to improve business systems, processes, ect.,  and Terrene is making it available to those that aren’t experts in machine learning and AI, but that can reap many benefits from using it in their business. Terrene is working to empower specifically, business analysts and data scientists, by freeing up their time and providing them with the best possible information to automate and optimize business operations everyday.

The team behind the creation of this comprehensive (but easy to use) platform are three friends who met during their time studying at University of Waterloo. Francois, Kash and Cameron knew right away they wanted to develop something together using their skills in Nano Science and Science Computing. Initially just a passion project, looking at streamlining data analytics for people to use, they never imagined it would become the foundation of a business. Once they distilled the software’s focus on making data analytics and automated machine learning accessible to business analysts inside organizations, they decided to test it out with some potential clients.

First, they targeted charities, but found that with many charities competing for similar funding or minimal budget’s to invest in this service (however much it was needed and appreciated) it wasn’t a viable client focus to sustain a business. They did more research and switched gears, focusing on industrial companies. Companies already collecting large amount of data within their businesses, but with minimal to no systems in place to harness the power of that data and streamline it to improve business, Terrene found their sweet spot in the market.

Terrene’s automated technology collects data, assesses what the data is trying to predict, then with machine learning and automation helps to create efficiencies for the companies, for example, decreasing processing time, and other solutions depending on what their internal goals or current pain points are. The ideal clients are business analysts or data scientists who are already looking at the data, and often times are manually processing that data or using multiple tools to make sense of it. Terrene is a powerful tool to make their job easier by automating that process and giving them the information they need to make informed decisions, and to automate and optimize certain areas of the business.

When the business was first getting started, the team was accepted to the Tech Starters IOT Accelerator program, in New York, where they received 120K and worked around the clock everyday for three months. Cameron, Co-founder and COO recalls the intensity of the program, but also how it was essential for them to gain clarity and guidance on how to build out the product right out of the gate. After finishing up that program, they returned to Kitchener-Waterloo, and signed their first fortune 100 client.

Six months later, the team was accepted to the AC Jumpstart program, which allowed them to expand the team and gain access to invaluable mentorship which has helped them navigate further development of the product, building ou the team and acquiring more clients.

Forecasting into 2019, the team is preparing to raise a seed round of funding and are excited to jump back into sales mode, to grow the team more and to service more happy customers. They are proud to have achieved everything so far and are sticking to their ethos of “surviving on revenue, and growing on funding”.

If you are interested in learning more or discussing the product with the team, reach them at the following: https://terrene.co/contact-us/


Accelerator Centre Announces Graduation of Expeflow and Rapid Novor from The Accelerator Program

Waterloo (Ontario), CANADA, December 6, 2018 – The Accelerator Centre (AC) is pleased to announce its newest graduates of The Accelerator Program™. The graduation of Expeflow and Rapid Novor marks the 6oth and 61st successful graduation from the AC’s world-renowned program.

“Our mission at the AC is to help technology startups build globally successful, high impact companies,” say CEO, Paul Salvini. “And the evidence shows that we do that exceptionally well. From being ranked among the top accelerators in the world earlier this year to our recognition as the top incubator in Canada by the Digital Finance Institute, the world is taking notice of the work we do here and of the success of the companies that participate in our programming.

The graduation of Expeflow and Rapid Novor is tangible evidence of the talent and potential that is here in Waterloo and a clear demonstration of the kind of passion and dedication required to grow and scale a successful startup. We are incredibly proud to count these two companies as graduates and look forward to continuing to support them through our post graduate program as they scale and see global success.”


For insurers who are looking to better compete, provide effective and efficient insurance and stop leakage related to claims management inefficiencies, EXPEFLOW is a Cloud-based, secure, centrally administered claims management platform for medical and healthcare claims that streamlines processes, increases team collaboration, elevates compliance and provides business intelligence and analytics not previously available.

Rapid Novor

Rapid Novor Inc is the world’s leader in antibody protein sequencing technology. Specializing in the field of mass spectrometry-based proteomics, the team has developed the technology to directly sequence the antibody proteins without needs to access the cell line.

As a University of Waterloo spin-off, the company is building its technology portfolios based on the twenty years of scientific research and inventions from Dr. Bin Ma, co-founder and chief scientist. The company’s REmAb™ antibody protein sequencing service has allowed the accurate sequencing of any given antibody proteins routinely. The company’s WILD™ service is the first commercially available service that can accurately distinguish the isomeric Isoleucine and Leucine using mass spectrometry.


For further information, please contact:

Tabatha Laverty
Marketing and Community Manager
Accelerator Centre